Skip to content

The First 90 Days – How to Get Your New Sales Hires Producing, Fast

Next month, we will be publishing a new guide entitled The First 90 Days – How to Get Your New Sales Hires Producing, Fast. Here is a teaser from the introduction.

Most companies take months or even years to determine whether a new hire is successful, but often all the evidence to indicate whether a rep is a keeper or not exists in the reps first 90 days on the job. What happens in this critical timeframe will usually dictate the success or failure of the new rep, so after investing a great deal of time and effort to find a new sales hire, it is vitally important a ton of sense to make sure they not only develop, but begin producing as quickly as possible.
Here is a list of things the sales manager can do in the first 90 days of hiring a new rep to make sure they start producing results fast:
– equip the rep with tools and equipment (includes computers, phones, access to critical systems)
– provide company orientation (values, history, departments, etc)
– train the rep on key aspects of selling (sales approach, customers, market, trends and competition)
– walk through forecasting methodologies and systems
– hand over territory plans and data
– assign a mentor/coach who will work to develop the rep’s effectiveness in the field
– provide product and service demonstration (live if possible)
– take on tours of customer sites and provide introductions to key customers
– introduce internal support team
– shadow the rep on calls and presentations to ensure they are operating effectively and developing
* set expectations and objectives for 30, 60 and 90 days (plans, deals, leads and pipeline of qualified opps as well as MBO’s such as meetings, campaigns, and calls)
* meet regularly to grade behaviour and activities, provide constructive feedback, ensure goals are being met and proactively address any issues that arise
The rep has certain obligations as well if they are to achieve optimal production quickly:
– develop relationships with the internal support team
– create the territory and strategic account plans
– network with customers to understand why and how they buy
– practice presenting
– meet with prospects and advance opportunities
– speak with partners to learn about how you can help each other and to gather market intelligence
– ask for help from your manager and peers where necessary
– ask for constructive feedback wherever possible
Stay tuned to obtain the full guide when it becomes available in March.

relpost-thumb-wrapper

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

Tough Decisions – Rebuilding the Sales Team

This morning I had breakfast with friend and President and CEO of Stratford Managers, Jim Roche. They are a progressive group, helping companies achieve growth and profitability through a mix of consulting and acting executive engagements. They are a sales savvy bunch as well.

In a recent blog post, When It’s Time To Rebuild Your Sales Team, they discuss one of the tough decisions facing CEO’s today: whether to tear apart and reconstruct a non-performing sales team. The article argues that when the picture is bleak and all other actions, such strategy, training and new tools have failed to deliver results, it is time for rebuilding and offer the following advice to CEO’S:

  • Ensure you recruit the very best new sales staff you can afford.
  • Simultaneously rebuild and document your sales processes.
  • Take a clinical approach to Customer Relationship Management.
  • Cultivate adaptability to change as a core competency within the Sales organization
  • Lead with inspiration and motivation not through fear.
  • Empower your VP of Sales and your highly experienced Sales staff.

Read the full version of this post here on Stratford’s blog : When It’s Time To Rebuild Your Sales Team

relpost-thumb-wrapper

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

How to Make Friends and Influence People using Social Media

Now more than ever, sales and marketing are tied at the hip, with marketing driving leads and the sales function, particularly in small companies, engaging customers online. The art of making friends and influencing people online through the use of social media has become so important in businesses and jobs that many people now make a living out of “coaching” the tips we share below.

Clicky

Share/Bookmark

Web Analytics

Related posts

 
 

How to Solve the Challenges of Managing a Remote B2B Sales Team
The SaaS Sales Process: Finding the Right Cycle and Model for Your Startup Company
4 Reasons to Consider Hiring Hybrid Sales Reps

 

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

6 Priorities for the New VP Sales

7 Priorities for the VP Sales

The Vice President of Sales is the hottest seat in any company, and one that turns over most often. When a company hires a new VP of Sales, he or she is more than likely taking over a sales function that has been under performing and there is a usually a mandate to turn things around as fast as possible.

Having been a new VP of Sales myself more than once, my model for achieving fast and lasting success involves focusing on 6 top priorities during the critical first 90 days of assuming the role:

  1. Connect – Meet with key customers to let them know you are committed to their success.
  2. Validation – How do customers view the company’s offering? How is the company positioned in the marketplace?
  3. Audit – Tear apart the sales pipeline to determine what is real and what is the realistic forecast.
  4. Analyze – Are the sales strategy and selling methodology aligned with the sales goals? Does the sales team have the right team members to execute on the plan? Are the right support tools and infrastructure in place?
  5. Plans – Make sure all sales managers and reps have a tactical plan to deliver and support the sales plan.
  6. Culture – Instill a winning culture and make it clear to the team that failure and mediocrity will not exist moving forward.

To your success!

Photo by Luis Llerena

relpost-thumb-wrapper

Related posts

Responsibilities of a Sales Manager: The Ultimate Guide
Best & Worst States to Work in America
How to Improve Your Sales Team’s RFP Close Rate

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

Is Your Company Ready to Attract Top Sales Performers? Quick Test

Have you ever gone on a date without combing your hair, taking a shower or wearing clean clothes? You probably wouldn’t expect to be asked on a second date, yet many companies court sales hires as if appearances don’t matter. Top performing sales people are very picky about which employers they will work for, because incomes and careers are at stake.

Here is a quick test to determine whether your company is ready to attract top sales performers  (score one point for each “yes” answer):

1. Does the company have a recognized brand? (people are naturally attracted to household names)

2. Does the company have a track record of success? (subtract one if your company is a start-up and there is minimal proof of demand for what you sell – this equates to risk)

3. Does the company have a market leadership position? (sales talent is naturally attracted to the market leaders as it often makes selling easier)

4. Are a high percentage of the reps making quota? (subtract one if there are no other reps on the team – this equates to risk)

5. Is there a strong value proposition for the offering? (top sales people like to know why customers will want plenty of the product or service)

6. Does the website/office/staff project a professional image and does the public image look strong? (top talent will dismiss an employer that doesn’t create a great impression for customers)

7. Is the sales and company leadership credible and charismatic? (top talent will choose to work for people they respect)

8. Is the compensation plan at or above market? (top talent can choose to work for the highest bidder)

9. Does the company fund a benefits program? (a signal that the company invests in staff)

10. Is the company well known as a great place to work? (positive buzz helps attract talent)

Scoring – If your company scores 10, your company will have no problem attracting top sales talent. If you score 7-9, then there are ways you can enhance your ability to hire top performers. If you are at 6 or below, you may have trouble hiring the best talent in your sector and your work is cut out for you. The upside is that improving in any of these areas will have a positive impact on your hiring success.

 

relpost-thumb-wrapper

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

Attitude is Everything

One thing that separates winners and losers: attitude. It doesn’t matter whether it is sports, business or life. People succeed in spite of odds because they decide they want to be successful and will be successful. Their attitude is everything.

People begin to become successful the minute they decide to be.
— Harvey Mackay

Next time one of your sales reps tells you that they can’t meet their targets because of this condition or that condition, this or that obstacle or this and that limitation, suggest to them that they look at people who succeed. It is really all in their head.

 

close

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

When to Fire A Sales Rep – 4 Signs it’s Time (Takes 25 seconds to read)

If you are like most sales managers at this time of year you have a few sales reps who are falling behind in their numbers. You are optimistic that the fall will mean a bounce-back but you don’t want to carry dead weight on your team either.

While successful sales hiring is matter of science, knowing when to fire is usually more complicated than simply looking at sales performance. You have to go beyond the

numbers.  Is one of your reps doing poorly because it is summer, because of the economy or simply because of bad luck? It is sometimes hard to know.

Here are four things to consider in deciding whether you need to make change and say goodbye to one or more of your sales reps?

1.     Lack of communication – they are not keeping you updated on tasks, progress

2.     Wrong activity – the plan has been set, but they are not working the plan

3.     Lack of intensity – they seem to be accepting poor performance rather than fighting to get on track

4.     Trust your gut – If you think one of your reps is not putting forth their best effort, they usually aren’t.

Look beyond the numbers to know when to fire.

To your success!

Related posts

One-on-One Meeting Templates
Five Ways to Be a Team Player on Your Sales Team
COVID-19 Sales Force Impact Study

close

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

The Fatal Mistake Boards & VP Sales Will Make In 2012 Planning

Today a guest post from Aaron Ross, CEO of Pebblestorm who has just published a book called Predictable Revenue. Enjoy the post. My comments are at the end.

For companies selling products worth less than $100,000-$250,000, the old school strategy of hiring more feet-on-the-street to drive revenue growth is failing more often. Or just fails.

Let’s take companies in fast-growth periods who are focused mainly on adding new customers (rather than more mature companies who drive much of their growth through their customer base).

The problem: the old bedrock sales principles that usually worked now don’t… “if I need to double revenue growth, I need to double my sales force to drive it.”

Wrong.

Salespeople do not cause customer acquisition growth, they fulfill it.

Before you rush on to the next section, really consider that. It’s a HUGE shift in traditional sales thinking. I’m talking about root cause drivers, not correlations. Of course you need more salespeople if you’re getting bigger, but they aren’t what is causing new customer growth.

Lead generation causes new customer acquisition and sales fulfills it. I see a future in which sales is more and more like account management, and the focus of new customer acquisition responsibility growth falls more squarely on lead generation executives (VP Demandgen/Leadgen and VP Sales Development).

OK, the Sales 1.0 thinkers out there are saying “You’re crazy. I’m hiring salespeople and they’re adding new revenue. And it’s worked for me for 15 years. Without great salespeople, we wouldn’t be closing these customers. Our 9-stage sales process is really cool too.”

Right. That did work in the past. Things change.

Here’s another way to think about it by comparing two competitors.

Competitor A:
* Trying to double from $10m in revenue to $20m.
* 10 salespeople today, growing to 15.
* Generating $3m per month in new pipeline through proven campaigns in leadgen and marketing (40% of pipeline), a cold calling 2.0 team (40% of pipeline), partners (20% of pipeline).
* Their salesperson ramp-time is 4 months (because they create pipeline for the rep to walk into).

Competitor B:
* Trying to double from $10m in revenue to $20m.
* 10 salespeople today, growing to 20.
* Competitor B spends money on marketing, and salespeople cold call, but no one really tracks pipeline metrics. But the VP Sales and the salespeople have had a knack for hitting their numbers each month so far with some scrambling.
* They think their new salesperson ramp-time is 6 months (but really will end up at 9-15 months…if their salespeople ramp at all).

Who would you bet on?

Here’s the ’11 scenario I personally see playing out for too many companies:
1. Board/CEO sets an aggressive 2012 revenue target (mostly based from new customer acquisition)
2. VP Sales/CEO divides revenue goal by expected quota to determine the number of salespeople needed to hit the target
3. Sales reps miss targets after ramping MUCH more slowly than planned
4. Everyone has an extra helping of pain and a side of stress for Thanksgiving next year (if the VP Sales is still around)

Here is the root assumption that causes ‘VP Sales roadkill’ (although the board and CEO are equally responsible): Their false assumption that salespeople will find new business on their own.

No they won’t. Not enough to feed themselves.
(Ok, SOMETIMES, SOME salespeople can. Some people win the lottery too.)

Here’s why:

  1. Salespeople are terrible at prospecting
  2. Salespeople hate to prospect
  3. Even if a salesperson does do some prospecting successfully, as soon as they generate some pipeline, they become too busy to prospect.It’s not sustainable.

Unless all I’m selling is big deals (>$250k), or in industries that truly are relationship-based (like the ad agency world)…there’s no way in hell I’m rolling the dice on my company based on this assumption.
How boards & CEOs exacerbate the problem
As soon as a product is ready for market and there’s some initial customer traction, the board and CEO tend to rush to set 100%+ growth targets. They arbitrarily pick goals (since there’s no data to base predictions on!) and turn the screws on the VP Sales. The VP Sales sucks it up (especially when he had no voice in the goals) and gets busy hiring salespeople…who miss plan. Company misses targets. Executive team is refreshed.

Why is it easier for people and companies to do more of what doesn’t work than to take some time to figure out what does? By Q2, when the sales people aren’t making their 2012 numbers, there will be the push (from the board, CEO or VP Sales themselves) to hire more! “We’re behind on our goals, we need to hire more salespeople!” How does that make sense?!

I think people, when under too much pressure or stress, tend to retreat to the safe place of what they know rather than taking the risk of trying new things. It’s safe, it’s less scary than what’s unknown. It doesn’t make logical sense; it must come from the reptile part of the brain.

Some answers, kind of

Unfortunately, there aren’t any quick fixes to this lead generation problem today. In fact, if you don’t have any repeatable leadgen programs yet, you’re already behind in getting ready for ’12. Despite your investors’ demands, it takes 12-18 months to get leadgen cranking. What can work is a mix of, for example:

  1. Trial-and-error in lead generation (requires patience, experimentation, money)
  2. Patience in building great word-of-mouth (the highest value leadgen source, but hardest to influence)
  3. Implementing Predictable Revenue Processes (by far the most predictable source of pipeline, but it takes time and focus)
  4. Building an excited partner ecosystem (very high value, very long time-to-results)
  5. PR (great if you’re great at getting it!)

Start with more awareness on how much pipeline you’re generating

Not sure what works today, or where to start? Begin with awareness.

  • Does your executive team and board know how much new (qualified) pipeline the company needs to generate per month?
  • Is that tracked at the board level? (At least while customer acquisition is a primary focus.)
  • Is there a common language, common definitions, for “prospects”, “leads” and “opportunities”? One of the biggest problems is usually mis-communication and misunderstanding of terms and metrics between executives and directors.

Email me with your rants, or comment here
Are you skeptical of this? I could use some good email or comment threads to flesh out the ideas and issues around this. Email me at aaron at pebblestorm dot com.

See more at Predictable Revenue

My take: I agree. The rules of sales are changing, particularly in B2B sales. Because of the Internet, customers these days are more knowledgeable than ever and are more likely to research suppliers rather than taking cold calls. Leading companies these days know that the sales and marketing must be aligned and have a sophisticated multi-pronged approach to developing new business. I have a different view on the degree to which sales people can prospect.  In our experience, many but not all sales people are terrible at prospecting. It is human nature to avoid the heavy lifting that goes with cold calling andjust as successful selling has changed so has sales hiring.Gone are the days of hiring reps that look good or can shmooze with customers. Today, leading companies know they have to define the skills, experience and DNA required to perform eash sales role and hiring non-BD types into BD positions is a recipe for failure. It will be interesting to see how this all plays out and I suspect the sales leaders who are mastering this as we speak, will be talking about sales 3.0 in the not so distant future.

 

 

relpost-thumb-wrapper

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

Do You Have a Sales Talent Pipeline? (Requires 30 seconds to read)

Sales Talent PipelineHow many times have you decided you needed to add sales reps to your team or make some changes and gone to your recruiting function only to find that there is no one you could hire immediately? While your company receives job applications all the time, these are usually from unemployed people who didn’t cut it elsewhere or people who have never sold much of anything and naturally, you don’t feel overly enthusiastic about pegging your hopes on them. Searching for great sales people, evaluating them and courting them to join your company takes time and meanwhile you sales goals that need to be met.

A Sales Talent Pipeline program serves to counter these problems by proactively seeking people with the right mix of skills, experience and DNA. The program operates year round and actively searches for talent even when there are no open positions, so that new hires can be made just-in-time or as open positions are identified. Various activities will be used to find and attract the right type of sales professionals and much like a sales pipeline, the sales talent pipeline will be a funnel-list of all the potentially hireable candidates at various stages of evaluation and readiness for hire.

While cost conscious companies might be weary of the extra workload of year round recruiting, the cost can be weighed against the lost opportunity of having an understaffed sales team or keeping under-performing reps on-board because there is no one available to replace them.

To learn more about how to establish a sales talent pipeline program for your company, contact us.

 

close

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect:

Top Three Reasons Why You Don’t Give Company Stock to Sales People

Small business owners are often tempted to offer stock to key managers and employees as an incentive for them to stay and grow with the company. When an employee asks for stock as part of his or her compensation, business owners often see this as a vote of confidence from staff and a way to save cash. Here are the top 3 reasons why you should NOT hand out stock or stock options to your sales staff:

1. Sales people are motivated by cash in-hand – There isn’t the level of M & A activity in the market that there was 10 years ago, so there is a greater prospect that the stock will not turn into cash in the short term and the novelty of owning stock will quickly wear off, reducing its effectiveness as an incentive. Most sales people are excited by the prospect of receiving cash for their efforts and many companies that might want to offer stock as an incentive don’t even have an exit strategy that would turn the shares into cash. Entrepreneurs often ask me how to arrange stock for their employees and I often ask what is motivating the request in the first place? If it is cash, then there are other approaches that are more likely to trigger a cash payout.

2. Lack of experience – few people have started a company or owned stock and therefore few people are likely to value the stock as much as the owners and shareholders. In most companies that have a stock option plan, only  5-15% of all company stock might be reserved for key staff and executives in a company, with any one employee gaining access to a small portion of the available stock. No one under the CEO is likely to get a double figure option plan unless they there with the company from the start, invested cash, and stayed up nights worrying about how to make the company a success. Learning this may be a disappointing for some employees who consider themselves to be a primary driver of company success.

For example, I have been in several situations in which an employee (with considerable experience I might add) expressed an interest in owning shares. When I asked what they were looking for, they defaulted to some model whereby the 100% of the company is roughly divided by the the number of staff to create a sort of share-per-head mode and that’s what they wanted, plus or minus the value they assigned to themselves. Ironically, in these conversations, the amount ownership desired often comes in around 10-20% no matter the situation and an awkward conversation about the facts of life then occurs.

3. Paperwork Nightmare – every added shareholders exponentially increases the costs and effort required to operate the company at the corporate level and if not structured properly the ramifications can be catastrophic. I know of one company that made its first 30 employees shareholders. Over the course of the next few years, the company required several rounds of investment and spent tens of thousands of dollars chasing all of those shareholders for signatures to approve the share sale. If the company were to entertain acquisition, every one of the shareholders would be entitled to know about the discussions and again would be required to approve the sales, which could create a nightmare situation for the company founders.

There are many ways to motivate your sales staff to drive more sales and incent them to stay with the company, but stock options grants should not be at the top of your list.

 

[/box]

relpost-thumb-wrapper

close relpost-thumb-wrapper

Connect:

Eliot Burdett

CEO at Peak Sales Recruiting
Before Peak, Eliot spent more than 20 years building and leading companies, where he took the lead in recruiting and managing high performance sales teams. He co-founded Ventrada Systems (mobile applications) and GlobalX (e-commerce software). He was also Vice President of Sales for PointShot Wireless.

Eliot received his B. Comm. from Carleton University and has been honored as a Top 40 Under 40 Award winner.

He co-authored Sales Recruiting 2.0, How to Find Top Performing Sales People, Fast and provides regular insights on sales team management and hiring on the Peak Sales Recruiting Blog.

Connect: