Job Title – Customer Service Representative

About the Hiring Company

Our client is a premier manufacturer of high-quality pipe insulation products, serving customers across the U.S. with a strong foundation in the oil & gas upstream industry. With manufacturing facilities in Montana and Oklahoma, the company is recognized for its quality, service, and consultative approach to solving customer challenges. The culture is family-owned and people-first, with a close-knit, collaborative environment that emphasizes employee development and long-term success.

About the Role

The Customer Service Representative will be based in Billings, MT and will manage a mix of inbound and outbound sales activity within the Northern U.S. region. This role is central to the company’s growth strategy, focused on revitalizing existing accounts, driving repeat business, and educating customers on innovative insulation solutions. The position offers a strong foundation of warm accounts while also rewarding new business development, making it an ideal opportunity for someone eager to grow in a consultative, customer-first sales role.

Responsibilities

· Manage inbound and outbound sales cycles, with seasonality influencing activity (inbound-heavy Sept-Mar, outbound in spring/summer).

· Own the full sales cycle for small to mid-sized orders ($5K-$10K average, with opportunities to increase volume to $30K-$50K).

· Re-engage dormant accounts and drive upsell opportunities to meet regional targets of $2.5M-$3M annually.

· Provide quotes, process orders, and deliver excellent customer support to ensure satisfaction.

· Serve as the primary point of contact for assigned accounts, building long-term relationships.

· Educate customers on product applications and best practices, using training resources and tools provided.

· Collaborate with internal teams via Acumatica ERP/CRM and Microsoft Teams to ensure seamless execution.

Qualifications

· 1+ years of B2B inside sales or customer service experience (manufacturing, heavy industry, or oil & gas experience strongly preferred).

· Strong communication and relationship-building skills; personable and confident when handling customer needs.

· Ability to thrive in a fast-paced environment with full sales-cycle ownership.

· Organized, detail-oriented, and self-motivated with a hunter mentality.

· Based in or willing to relocate to Billings, MT (on-site role).

Benefits

· Base Salary: $60,000-$70,000, commensurate with experience.

· Commission: 1% uncapped commission on all regional revenue (>$10K projected annually).

· Benefits: Medical, dental, vision coverage; two weeks PTO (flexible with experience); paid holidays.

· Additional: Company-issued credit card for expenses, minimal travel (annual sales meeting in Canada, optional trade shows).

· Growth: Opportunities to develop into expanded sales leadership roles within a growing, people-first company.

About Us

At Peak Sales Recruiting, we specialize in connecting top B2B sales talent with businesses across North America. As a leading sales recruiting firm, we pride ourselves on understanding the unique needs of our clients and candidates. We would love to work with you to help you find your next exciting career opportunity and ensure the right match between your skills and the perfect role.

How to Apply

Ready to take your career to the next level? Apply now! Submit your resume

We look forward to hearing from you!

Job Code – 21069