Archive › Ethics in Sales

Sales, Lies, and Interviews

Peak does a lot of interviews with salespeople. I mean a lot – tens of thousands a year. The bulk of candidates with whom we meet are ambitious, capable, diligent, accomplished professionals, but from time to time, we come across those who would rather bend the truth than embrace the truth. Some become deceivingly good [...]

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Why BS is BS

When I was much younger, I used to think that it was ok to BS customers and prospects as long as you did it well. Then I became a professional and learned how to make money and the matter of fact is that there is no such thing as good BS. It is usually obvious [...]

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When to Fire a Customer

I am a big fan of customer service and no matter how demanding or challenging our customers are, I do everything in my power to make sure we over-deliver. But there are times when you have to cut bait with a customer. I am not talking about customers with requirements that don’t match our service [...]

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From Integrity Comes Profit

People who know me know they can rely on my word. Ethics are critical to me and I make it a rule not to do business with people that aren’t honest or don’t respect others. Living this rule and taking care of those that trust me has earned me many thousands of dollars in business [...]

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